Explainer: Renewals, Subscriptions, and Account management on Craftsbury.com

Did you get an email like this? We explain their provenance and what to do.

On Thursday, November 19, a number of our users received the ominous sounding email above. Does this mean that we’re not opening? Does this mean that we’ve cancelled your membership? As is often the case, the truth is far more prosaic than the speculation.

Subscription cancelation means no more auto-renewal, not end of membership

Last year, we migrated to a new website, and moved our membership online.

At the launch of the site, memberships were auto-renewing by default. While we did our best to eradicate that mistake, some memberships still auto-renew.

The notice above indicates that we have moved our memberships from auto-renewing (the "subscription") to manual renewal. In the future, should one wish to retain the auto-renewal, we'll be offering that as a clearly marked, separate product from the manually renewed membership.

Account management on craftsbury.com

While our annual memberships offer 12 months of value, many users renew for the winter, right around now.

As such, we’ve seen an upswing in the number of questions around account management, address changes, and credit card issues.

Manage your account by clicking “Login” in the upper right corner of craftsbury.com.

The first place to try is in your own account, created as part of transactions on craftsbury.com. Follow along with this video as we go thru what you can access via our website.

Accept out apologies for the confusion and hope to see you up this winter. If you have any questions, reach out to the office or give them a call at 802-586-7767.

And get a sense of our current policies for the winter at craftsbury.com/covid and craftsbury.com/winter-ops.